Cyphort is committed to delight our customers through an excellent support experience. The following services are included in your maintenance support contract:
Maintenance and feature updates included while under valid support contract
Access to Cyphort’s online knowledge base and case management system
24x7x365 1 hour initial response for Priority 1 – Critical queue by phone
Remote monitoring included subject to customer authorization
Cyphort's Adaptive Threat Analytics service is provided by Cyphort Labs and includes updated malware definitions and intelligence updates with your services subscription. Cyphort provides a complete software solution and some customers choose to deploy on physical appliances. In the event that customers choose to purchase hardware from Cyphort, there are options available for next business day and same-day (2- and 4-hour) replacement to cater to your requirements. All hardware replacement offerings are subject to depot availability.